This Privacy Policy explains how filbet app collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and being transparent about how it is handled, in line with applicable Philippine data privacy laws.
Last updated: June 2025 | Applies to all registered accounts on filbet app
When you register on filbetapp, we collect your full name, email address, date of birth, and contact number to create and verify your account. This information is required to confirm your identity and ensure that only eligible Filipino players can access the platform. We also collect your preferred payment method details, such as your GCash or Maya account reference, to process deposits and withdrawals securely. Your account credentials are stored using industry-standard encryption and are never shared with third parties for marketing purposes. Keeping this information accurate and up to date helps us provide you with a smooth and secure experience on filbet app.
We automatically collect information about how you interact with the platform, including pages visited, games played, session duration, and device type. This data helps us understand how Filipino players use the platform so we can improve navigation, game selection, and mobile performance. We also record transaction history, including deposit and withdrawal records, to maintain accurate account statements and comply with financial reporting requirements. Activity data may be used to detect unusual patterns that could indicate fraud, account misuse, or responsible gaming concerns. None of this usage data is sold to advertisers or external data brokers.
When you access filbet app on your mobile device or browser, we may collect your IP address, device model, operating system version, and general location data derived from your network connection. This information is used to verify that you are accessing the platform from within the Philippines and to optimise the mobile experience for your specific device. Location signals are not used to track your physical movements and are not shared with third-party location services. Device data also helps our technical team diagnose performance issues and ensure the platform loads correctly across a wide range of Android and iOS devices. You can review your device permissions at any time through your phone's settings.
If you contact our support team, we collect the content of your messages, your account details, and any attachments you provide in order to resolve your query effectively. Communication records are retained for a reasonable period to allow us to follow up on unresolved issues and to improve the quality of our support service. We may also send you platform-related notifications, such as account verification emails, transaction confirmations, and important policy updates. You will not receive unsolicited promotional messages unless you have explicitly opted in to marketing communications. You can update your communication preferences at any time through your account settings.
Your personal information is used to operate your account, process transactions, verify your identity, and deliver the platform features you have signed up for. We also use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We do not use your personal data to make automated decisions that significantly affect your rights without human review.
We do not sell your personal data to third parties. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, strictly under confidentiality agreements. We may also disclose data to regulatory authorities or law enforcement agencies when required by applicable Philippine law. Any third party that receives your data is contractually obligated to handle it in accordance with our privacy standards and applicable regulations.
filbet app uses encryption, secure server infrastructure, and access controls to protect your personal data from unauthorised access, disclosure, or loss. Our technical and organisational security measures are reviewed regularly to keep pace with evolving threats. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. We encourage you to use a strong, unique password for your account and to enable any available two-step verification features.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing and to withdraw your consent where processing is based on consent. To exercise any of these rights, you may contact our data privacy team using the support details available on the platform. We will respond to verified requests within the timeframe required by applicable law. filbet app is committed to honouring your data rights and will never penalise you for exercising them.
We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, regulatory, and financial record-keeping requirements applicable in the Philippines. Transaction records and identity verification documents may be retained for a longer period where required by anti-money laundering regulations or other applicable laws. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you close your account, you may request confirmation of the deletion timeline from our support team. We do not retain data beyond what is necessary for the purposes described in this Privacy Policy.
filbet app may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. The most current version will always be available on this page, with the effective date clearly indicated at the top. We recommend reviewing this page periodically so you are always informed about how your data is handled. Where changes are material, we will make reasonable efforts to notify registered account holders through the platform or via the contact details associated with their account. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, our support team is available to assist you.
If you have any questions about how filbet app handles your personal information, or if you would like to exercise your data rights, our support team is here to help. You can also review our full Terms and Conditions or visit the FAQ page for quick answers in plain Philippine English.